Refund policy

RETURN AND REFUND POLICY

We want every AXION Gears customer to receive the correct product in perfect condition.

EXCHANGE ELIGIBILITY

An exchange request must be made within 7 days of delivery. The product must be unworn, unwashed, unused, and returned with its original tags and packaging.

Products showing signs of wear, washing, stains, odour, damage, or alteration are not eligible for exchange.

SIZE EXCHANGES

Size exchanges are subject to stock availability. Customers are responsible for courier charges related to a size exchange.

WRONG OR DEFECTIVE ITEMS

If you receive a wrong, damaged, or defective item, contact us within 48 hours of delivery and provide clear photos or a video of the issue.

If the issue is confirmed, AXION Gears will cover the courier charges and arrange a replacement.

REFUNDS

We do not offer cash refunds for change of mind or incorrect size selection.

A refund may be issued only when a wrong or defective item has been confirmed and a suitable replacement is unavailable. Approved refunds are processed after the returned product has been inspected.

The original delivery charge is non-refundable unless the order was incorrect or defective due to an error by AXION Gears.

ORDER CANCELLATIONS

Orders can only be cancelled before dispatch. Once an order has been dispatched, it cannot be cancelled.

HOW TO REQUEST AN EXCHANGE

Contact us through the WhatsApp link on our website or email axiongears@gmail.com. Include your order number, reason for exchange, and relevant photos where required.